Within the first 6 months
We are sorry you are having an issue with an item that you have purchased. Our customer service team is always on hand to help you. We recommend reaching out to our team in one of the following ways:
Email: hello@easygardenirrigation.co.uk
Phone: 01646 402050
Our team will be able to do some troubleshooting steps with you to figure out the issue and offer some helpful advice on getting your item back up and running. If further steps need to be taken, the team will provide the relevant information to return the item.
Good to know...
- Our team will conduct troubleshooting steps to try to rectify the issue.
- Have your order reference ready so our team can identify the order on our system.
- If the item requires a return, we will cover the cost of postage.
Please keep in mind that we aim to rectify any reported issues fully within 14 days.
After the First 6 Months
If your item develops a fault after the first six months of ownership, do not threaten, as our team is on hand to help. First, we recommend reaching out to our team in one of the following ways.
Email: hello@easygardenirrigation.co.uk
Phone: 01646 402050
Our team will be able to troubleshoot the issue with you and offer helpful advice on getting your item back up and running. If further steps are needed, the team will provide the relevant information to return the item.
Good to know...
- All Items are sold with a manufacturer's warranty of at least one year. Some items may have extended warranties, and our team can look into this for you.
- Our team will conduct troubleshooting steps to identify and, if possible, rectify the issue.
- Have your order reference ready so our team can identify the order on our system.
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If the item requires a return to our premises, we are unable to cover the postage cost due to the time frame.
Please keep in mind that we aim to rectify any reported issues fully within 14 days.
Extra Infomation
Our team aim to provide support as best we can under any circumstance. If you'd like to review your rights as a consumer, we recommend you watch the following article.
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy
Something we haven't covered?
For any more questions, don't hesitate to get in touch with our team at:
Email: hello@easygardenirrigation.co.uk
Phone: 01646 402050
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